Refund policy

An important note regarding the condition of comics: 

Please note that with handling during printing, packaging, shipping, and distribution, it is an unrealistic expectation for comics and magazines to be without any imperfections or faults.

For example, brand new comics are subject to many industry accepted flaws (i.e. spine creases, corner wear, print faults, ink marks, smudges, ink disturbance/bleeding, small tears at the spine corners). Therefore we do not accept requests for cancellation or return of affected issues, although we will do our best to select the best copies possible.

If you would prefer a perfect issue, we recommend visiting us in store so you can select your comic in person.

Returns and refunds policy

Our returns and refunds period is 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned, including perishable goods.

Additional non-returnable items include:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

  • Books with obvious signs of use
  • Any item not in its original condition, damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery.

Events and tickets refunds

If you request to cancel your ticket 7 days or more before the event you will be entitled to a full refund. 

However, if you cancel your ticket less than 7 days before the event, any refunds will be at our discretion. In this case, refunds will be given as store credit or a gift card only.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of the above and you still have not received your refund, please contact us at refunds@cgc-emporium.com.

Paypal Transactions

If you use Paypal for checkout and request for an order to be cancelled then the refund will exclude the fees charged to us by Paypal. This does not apply if we cancel the order, in that case a full refund will be issued.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at exchanges@cgc-emporium.com and send your item to: CGC Exchanges, Shop 1, North House, Chichester, PO19 1LR.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Return shipping

To return your product, you should mail your product to: CGC Returns, Shop 1, North House, Chichester, PO19 1LR.

You will be responsible for paying the shipping costs for returning your item/s. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.